App FAQs

In order for points to show into your account, two hours need to pass after you scan your receipt. If your points have yet to be reflected into your account, please contact us at rewards@fridays.com.cy.

When you redeem a voucher, your points are automatically credited on your account. If you did not redeem a voucher and the message “This receipt has already been scanned by someone else.” pops up, please contact us at rewards@fridays.com.cy.

If you didn’t scan your receipt within 48 hours, then please send your receipt via email to rewards@fridays.com.cy.

You cannot change your email address associated to your Rewards account by yourself. If you want to change your email please contact us at rewards@fridays.com.cy.

Make sure that the email you have entered is the one you registered in your account and if you still haven’t received an email, please contact us at rewards@fridays.com.cy.

You cannot change your birthday nor name day by yourself. Please contact us at rewards@fridays.com.cy with the new birthday/name day you want to replace with.

No, you cannot extend your coupons after they have expired. In case you have any questions, please contact us at rewards@fridays.com.cy.

In case the QR code doesn’t work, or the QR code is missing on the receipt, add the coupon code manually. In case that doesn’t work either, please contact us at rewards@fridays.com.cy.

No, points do not expire for active members. Just make a purchase (in store or online) or redeem a reward at least once every 12 months to remain active.

When you reach 30,000 points, your points are set to zero (0) and the process restarts so you can earn more vouchers!

Yes, coupons/rewards expire. You can check the expiry date of each coupon/reward by clicking on the My Rewards/Coupons option and by checking the term of the coupon/reward you want to redeem.

Find out more here.

No, only one coupon/reward can be redeemed per visit.

You can check your current rewards by clicking on the My Rewards/Coupons option.

You can find your points on the bar that appears on the Home Page of the application. Your current points appear on the left side of the bar.